• If your computer lost power and shut down, the Connect button will say POWER ON. Click the POWER ON button and after several minutes, the computer turns on and the button changes to say Connect (you may have to refresh your web browser)



  • If you need to send “Ctrl + Alt + Del” to your computer (ex. Login), go to Session and choose Send Ctrl + Alt + Del



  • Having a hard time seeing the screen and need to Zoom in? Click the View button in the blue menu on the left side and choose Full Screen and then Actual Size



  • If you have 2 screens on your computer, click the Monitors button in the blue side menu to switch between which monitor you want to use. (ex. If you launch Excel on your computer and you don’t see it, Excel is most likely on Monitor 2. So, click the Monitors button and then click the Monitor 2 icon as seen in the screenshot below to view Monitor 2 which has Excel open on it.)