General

Get an email with voicemail audio file attached
If you want to receive an audio file attached to an email for voicemails that you receive, follow the steps below.  Useful for staff working remotely ...
Wed, 17 Mar, 2021 12:01 PM
Forward calls to cell phone - multiple days
Open the Shoretel Communicator program on your computer Click on Tools, then select Options Click on Standard on the left-side. Choose the Alw...
Fri, 6 Nov, 2020 3:43 PM
Check voicemail from home or cell phone (externally)
Call the phone number: 727-363-9202 Enter in your 3-digit extension number Enter in your voicemail password followed by # If you don't ...
Wed, 17 Mar, 2021 11:54 AM
Forward calls to cell phone - one day
Open the Shoretel Communicator program on your computer Click on Tools, then select Options Click on Custom on the left-side. Choose the Alway...
Sat, 4 Apr, 2020 7:55 AM
Forward a Voicemail
Open the Shoretel Communicator app on your computer Click on the Voicemail tab on the bottom Right-click on the voicemail you want to Forward,...
Wed, 20 Jan, 2021 8:53 AM
Get an email when you get a new voicemail
Note:  In order for you to receive email notifications, your computer must be logged in as you (logged in OR locked) and Outlook opened. If you want t...
Wed, 17 Mar, 2021 11:55 AM
Change your voicemail greeting message
Push the Voicemail button on your phone Enter in your Voicemail password Push 7 for Mailbox Options Follow the prompts to change your voice...
Mon, 18 May, 2020 12:23 PM
Setting up your extension name
Press the Voicemail button or dial your extension number “Welcome to the Shortel…” enter your password and then pound Press 7  for Mailbox options P...
Mon, 18 May, 2020 12:23 PM
Pick up another person's phone call from your desk
If you need to pick up another person's phone call from your desk (ex. if they are away from their desk and their phone is ringing), push the following ...
Mon, 26 Oct, 2020 9:35 AM